Return/Refund Policy

Refund Policy

At Kristi Morgan Designs, all items are made to order and/or custom produced. Because of this, all sales are final.

No Refunds or Returns

We do not offer refunds, returns, or exchanges for any reason, including but not limited to:

  • Incorrect size selection

  • Color variation from screen to screen

  • Change of mind after purchase

  • Delays caused by shipping carriers

Please review all product descriptions, sizing charts, and order details carefully before completing your purchase.

Errors on Our Part

Refunds or replacements will ONLY be issued if an error was made by Kristi Morgan Designs, such as:

  • Incorrect item sent

  • Incorrect size or design printed

  • Defective or damaged item due to a production error

If this occurs, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

Once the issue is verified, we will either:

  • Replace the item at no cost to you, or

  • Issue a refund at our discretion

Custom & Personalized Orders

All custom, personalized, and made-to-order items are non-refundable, except in the case of an error made by Kristi Morgan Designs.

Shipping Issues

Once a package is in the possession of the shipping carrier, Kristi Morgan Designs is not responsible for lost, stolen, delayed, or misdelivered packages. Shipping issues must be addressed directly with the shipping carrier.

Contact Us

If you believe there is an issue with your order caused by our company, please contact us at:

KristiMorganDesigns@gmail.com